peaceful morning
Jun. 12th, 2011 11:03 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
athenagrey I am recovered from my misadventures at the Apple store. I never told you the worst of it. By the time we got to Verizon iPad #2, the store was hosting a music performance. We were at the absolute opposite end of the sales floor, but the music was deafening, thumping, gutteral (yes, the miss-spelling is deliberate) rap. Just loud beyond all imagining. Painfully loud. LOUD loud.
In truth, it was the music more than anything that made us decide to give up. We couldn't hear each other, and we couldn't hear the Verizon rep on the phone who was trying hard to help us. I remember asking her to yell into the phone so I could hear her. It didn't help.
It's folly to treat your customers like that. The music could have been a third as loud and still been heard throughout both floors of the store. It is a store, after all, a place where people go to buy things in relative peace. The manager didn't understand this at all. She could have asked them to temper the volume. She didn't care about her customers' experience at all.
All that is so far away, now. It's quiet here in the Aerie. It's a cool but humid morning, and the humidity is just another gentle wrapper that filters the sounds of birdsong. Amber is purring. All is at peace.
In truth, it was the music more than anything that made us decide to give up. We couldn't hear each other, and we couldn't hear the Verizon rep on the phone who was trying hard to help us. I remember asking her to yell into the phone so I could hear her. It didn't help.
It's folly to treat your customers like that. The music could have been a third as loud and still been heard throughout both floors of the store. It is a store, after all, a place where people go to buy things in relative peace. The manager didn't understand this at all. She could have asked them to temper the volume. She didn't care about her customers' experience at all.
All that is so far away, now. It's quiet here in the Aerie. It's a cool but humid morning, and the humidity is just another gentle wrapper that filters the sounds of birdsong. Amber is purring. All is at peace.
